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Frequently Asked Questions

Everything you need to know about playing at 18ji Casino — from signing up and making deposits to withdrawing your winnings and staying safe. Can't find your answer? Our support team is available 24/7.

Quick Overview

Your 18ji Questions, Answered

Welcome to the 18ji Casino FAQ page — your go-to resource for clear, straightforward answers about everything on our platform. Whether you're a new player from Manila just getting started, or a seasoned member from Cebu or Davao looking for specific details about our promotions, you'll find what you need right here.

18ji is designed to make online casino gaming in the Philippines as smooth and enjoyable as possible. We support all major local payment methods including GCash, PayMaya, BPI, BDO, and Metrobank, and our games are available 24/7 on both desktop and mobile. All players must be 21 years or older to register and play, in compliance with Philippine gaming regulations.

Browse the FAQ categories below or use the tab filters to jump straight to the topic you need. If you still can't find your answer, our live chat support team is always ready to help.

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Account & Registration
Deposits & Withdrawals
Games & Bonuses
Security & Verification
Responsible Gaming

Account & Registration

Creating your 18ji Casino account is quick and straightforward. Visit 18ji.app and click the Register button on the homepage. Fill in your basic details — full name, mobile number, email address, and preferred password. You'll receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, complete your KYC (Know Your Customer) profile by uploading a valid government-issued ID. You must be at least 21 years old to register, as required by Philippine gaming regulations.

The minimum age to register and play at 18ji Casino is 21 years old. This is a strict legal requirement under Philippine gaming laws and PAGCOR regulations. We conduct thorough age verification during the KYC process using government-issued IDs such as PhilSys ID, passport, driver's license, UMID, SSS ID, or voter's ID. Any account found to belong to a player under 21 will be immediately closed and all funds forfeited.

No. Each player is allowed only one account at 18ji Casino. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login credentials, use the "Forgot Password" feature on the login page or contact our 24/7 support team for assistance.

To reset your 18ji password, go to the login page and click "Forgot Password." Enter your registered mobile number or email address, and we'll send you a verification code. Enter the code, then set your new password. For security, choose a strong password that combines uppercase and lowercase letters, numbers, and special characters. If you're still having trouble accessing your account, contact our live chat support team available 24/7.

You can update certain account details such as your email address and contact number through your 18ji account settings. However, changes to your registered name or date of birth require identity verification and must be requested through our customer support team. This is to protect your account from unauthorized changes. Please note that your name must always match your government-issued ID on file.

Deposits & Withdrawals

18ji Casino supports a wide range of Philippine payment methods for your convenience:
  • E-wallets: GCash, PayMaya (Maya)
  • Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
  • Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
All transactions are processed in Philippine Peso (₱ / PHP). We do not currently accept cryptocurrency or foreign currency deposits.

The minimum deposit at 18ji Casino is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though large deposits may require additional verification for security purposes. Deposits are credited to your account instantly for e-wallets and within 15-30 minutes for bank transfers.

Withdrawal processing times at 18ji vary by method:
  • GCash / PayMaya: 1–3 hours after approval
  • BPI / BDO / Metrobank: 1–3 business days
  • Other banks: Up to 5 business days
The minimum withdrawal amount is ₱200. All withdrawals are subject to identity verification. First-time withdrawals may take slightly longer as our team completes the required security checks. Make sure your account is fully verified to avoid delays.

18ji Casino does not charge any fees on deposits. For withdrawals, there are no platform-side fees for standard transactions. However, your bank or e-wallet provider (GCash, BPI, BDO, etc.) may apply their own transaction fees, which are outside our control. We recommend checking your payment provider's fee schedule before initiating a withdrawal. Any applicable third-party fees will be deducted by your payment provider, not by 18ji.

Withdrawals at 18ji may be rejected for several reasons:
  • Your account KYC verification is incomplete or documents have expired.
  • The withdrawal amount exceeds your available balance after bonus wagering requirements.
  • Your account has an active bonus with unmet playthrough conditions.
  • The withdrawal destination account name does not match your registered 18ji name.
  • Suspected fraudulent activity or a security hold on your account.
If your withdrawal was rejected, contact our 24/7 live chat support for a detailed explanation and to resolve the issue quickly.

Games & Bonuses

18ji Casino offers a diverse library of games to suit every type of player:
  • PP Live: Premium live dealer games including baccarat, roulette, blackjack, and game shows powered by top providers.
  • Lucky Piggy: A fan-favorite themed game with exciting bonus rounds and big win potential.
  • Bingo: Classic and modern bingo variants with real-time multiplayer action.
  • Slots: Hundreds of online slot titles from leading game studios with various themes, paylines, and jackpots.
New games are added regularly, so there's always something fresh to try at 18ji.

New players at 18ji Casino are eligible for a welcome bonus upon making their first qualifying deposit. To claim it, register your account, complete KYC verification, and make a deposit that meets the minimum bonus threshold. The bonus will be credited to your account automatically or via a promo code, depending on the active promotion. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand playthrough conditions and eligible games.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while live dealer games may contribute less. Always check the specific terms of each promotion at 18ji for full details.

Yes! 18ji Casino is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is responsive and delivers the same full gaming experience as the desktop version, including live dealer games, slots, bingo, and account management features. For the best experience, use a stable internet connection via WiFi or a strong LTE/5G signal.

Security & Verification

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming operators in the Philippines. At 18ji Casino, we require identity verification to confirm that you are who you say you are, that you meet the 21+ age requirement, and to protect your account from unauthorized access. KYC also helps us comply with anti-money laundering (AML) regulations and ensures a safe environment for all players. Unverified accounts have limited deposit and withdrawal capabilities.

To complete KYC verification at 18ji, you'll need to submit one valid government-issued photo ID. Accepted documents include:
  • PhilSys National ID
  • Philippine Passport
  • Driver's License (LTO)
  • UMID (Unified Multi-Purpose ID)
  • SSS ID
  • Voter's ID
  • PRC ID
Upload clear, unobstructed photos of both the front and back of your ID. Documents must be valid and not expired. Processing typically takes 24–48 hours.

Absolutely. 18ji Casino uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information and financial details are stored securely and are never shared with unauthorized third parties. We also employ two-factor authentication (2FA) options and real-time fraud monitoring to keep your account safe. For full details on how we handle your data, please review our Privacy Policy.

If you suspect that someone has accessed your 18ji account without your permission, take these steps immediately:
  • Change your password right away via Account Settings.
  • Contact our 24/7 live chat support to report the incident and request a temporary account lock.
  • Review your recent transaction history for any unauthorized activity.
  • Enable two-factor authentication (2FA) if not already active.
Our security team will investigate and take appropriate action. Never share your login credentials with anyone, including friends or family members.

Responsible Gaming

18ji Casino provides built-in responsible gaming tools accessible from your account dashboard. To set deposit limits, go to Account Settings > Responsible Gaming > Deposit Limits. You can set daily, weekly, or monthly limits in Philippine Peso. Limit reductions take effect immediately, while increases require a 24-hour review period to protect you from impulsive decisions. We strongly encourage all players to set limits that reflect their personal entertainment budget.

If you feel your gambling is becoming a problem, 18ji offers a self-exclusion program. Contact our 24/7 live chat support or email us at [email protected] to request self-exclusion. You can choose periods ranging from 24 hours to permanent account closure. During self-exclusion, your account will be suspended, all marketing communications will stop, and you will not be able to log in or deposit. Self-exclusion periods cannot be shortened once activated. For more details, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can reach out to:
  • National Center for Mental Health (NCMH) — located in Mandaluyong City, Metro Manila.
  • Gamblers Anonymous Philippines — peer support groups for gambling addiction recovery.
  • Philippine Mental Health Association (PMHA) — referrals to licensed addiction counselors.
  • PAGCOR Responsible Gaming Program — resources and guidance aligned with Philippine gaming regulations.
  • 18ji Support Team — our trained agents are available 24/7 via live chat to assist players with responsible gaming concerns.
Remember, seeking help is a sign of strength. Problem gambling is treatable, and support is available across the Philippines from Manila to Cebu to Davao.
Still Need Help?

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Our team is available around the clock to assist you with any questions not covered in this FAQ.

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Email Support
For detailed inquiries, account issues, or document submissions, reach our team at [email protected]. We respond within 24 hours.
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Help Resources
Browse our Responsible Gaming page, Terms & Conditions, and Privacy Policy for in-depth information about how 18ji operates and protects its players.

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