18ji Casino – Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and 18ji ("we," "us," "our," or the "Platform"), governing your access to and use of the 18ji website located at https://18ji.app and all related services, games, features, and content offered therein.

By creating an account, accessing the Platform, or using any of the services provided by 18ji, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the 18ji Platform and close your account. Continued use of the Platform following any amendments to these Terms constitutes your acceptance of the revised Terms.

To register and use the 18ji Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a mandatory requirement under Philippine gaming regulations. Individuals under 21 are strictly prohibited from registering or using 18ji.
• You must be a natural person. Corporate entities, trusts, and other legal entities are not permitted to hold player accounts.
• You must be legally permitted to participate in online gaming activities under the laws of your jurisdiction of residence.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, director, officer, or agent of 18ji, or an immediate family member of any such person.
• You must not have been previously excluded or banned from the 18ji Platform or any affiliated gaming service.

By registering an account, you represent and warrant that you meet all eligibility requirements stated above. 18ji shall not be liable for any losses incurred by ineligible players who misrepresent their eligibility.

To access the full range of services offered by 18ji, you must create a player account. The following conditions apply to account registration and maintenance:

• One Account Per Player: Each individual may hold only one active account on the 18ji Platform. The creation of multiple accounts ("multi-accounting") is strictly prohibited and will result in immediate suspension of all associated accounts.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, and valid contact details. Providing false or misleading information is a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. 18ji will never ask you for your password via email, chat, or any other channel.
• Identity Verification (KYC): 18ji may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any other time deemed necessary. Acceptable documents include a valid Philippine government-issued ID (e.g., PhilSys ID, passport, driver's license, UMID, SSS ID, or voter's ID).
• Account Updates: You must promptly notify 18ji of any changes to your registered information by contacting our customer support team.

18ji reserves the right to refuse account registration or to close any account at its sole discretion, without obligation to provide a reason, subject to applicable law.

18ji supports a range of Philippine-friendly payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (PHP / ₱) unless otherwise stated.

Deposits:

• Minimum and maximum deposit limits apply and are displayed at the time of transaction.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• 18ji does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
• Deposits are generally credited to your 18ji account instantly or within a few minutes, subject to your payment provider's processing times.

Withdrawals:

• Withdrawal requests are subject to identity verification. 18ji may request supporting documents before processing any withdrawal.
• Withdrawals will only be processed to a payment account registered in the same name as your 18ji account.
• Minimum withdrawal amounts apply and are displayed in the cashier section of the Platform.
• 18ji aims to process GCash withdrawals within 5 minutes; however, processing times may vary depending on the payment method and verification status.
• 18ji reserves the right to delay or withhold withdrawals pending completion of KYC verification or investigation of suspected fraudulent activity.

From time to time, 18ji may offer bonuses, free spins, cashback, and other promotional incentives to eligible players. The following general terms apply to all bonuses and promotions unless otherwise specified in the individual promotion's terms:

• All bonuses are subject to wagering requirements, which must be fulfilled before any bonus-derived winnings can be withdrawn. Specific wagering requirements are stated in each promotion's terms.
• Bonuses are credited to your account in Philippine Peso (₱) and are non-transferable.
• Welcome bonuses are available to new players only and may only be claimed once per household, IP address, or device.
• 18ji reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Bonus abuse, including but not limited to the use of multiple accounts, collusion, or exploitation of software errors, will result in the forfeiture of all bonuses and associated winnings, and may result in permanent account suspension.
• 18ji's decision on all bonus-related matters is final and binding.

Players are encouraged to review the specific terms of each promotion before participating. If you have any questions about a promotion, please contact our customer support team before claiming.

All games available on the 18ji Platform are operated using certified Random Number Generator (RNG) technology or live dealer systems provided by licensed third-party game suppliers. The following rules apply to all gameplay:

• Each game has its own specific rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of each game before playing.
• In the event of a discrepancy between the result displayed on your device and the result recorded on 18ji's servers, the server-side result shall be deemed correct and final.
• If a game is interrupted due to a technical failure, 18ji will make reasonable efforts to restore the game to its last valid state. If this is not possible, the affected bet may be voided and the wagered amount returned to the player's account.
• 18ji does not guarantee the continuous availability of any specific game and reserves the right to remove or modify games at any time.
• The use of automated software, bots, scripts, or any other tools to gain an unfair advantage in any game is strictly prohibited.

All game outcomes on 18ji are independently tested and certified for fairness. Players who believe they have experienced an unfair game outcome may contact our support team to initiate a formal dispute.

The following conduct is strictly prohibited on the 18ji Platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of funds, and referral to relevant law enforcement authorities:

• Registering or using the Platform if you are under 21 years of age.
• Providing false, inaccurate, or misleading information during registration or at any other time.
• Creating or operating more than one player account.
• Using the Platform for any money laundering, fraud, or other illegal financial activity.
• Colluding with other players to gain an unfair advantage in any game.
• Using any software, algorithm, or automated system to manipulate game outcomes or exploit vulnerabilities in the Platform.
• Engaging in any form of harassment, abuse, or threatening behavior toward other players or 18ji staff.
• Attempting to access another player's account without authorization.
• Exploiting any software error, bug, or glitch for financial gain. Any winnings derived from such exploitation will be voided.
• Charging back or reversing any deposit made to your 18ji account after using the deposited funds for wagering.

All content on the 18ji Platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the exclusive property of 18ji or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from 18ji.
• Modify, adapt, translate, or create derivative works based on any Platform content.
• Reverse engineer, decompile, or disassemble any software used in connection with the Platform.
• Use any 18ji trademarks, logos, or brand elements without prior written authorization.

Any unauthorized use of 18ji's intellectual property may result in legal action. If you believe that any content on the Platform infringes your intellectual property rights, please contact us immediately.

To the fullest extent permitted by applicable law, 18ji and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, data, or goodwill.
• Interruption of service or Platform downtime.
• Unauthorized access to or alteration of your account or data.
• Any errors, inaccuracies, or omissions in Platform content.
• Any technical failures, including internet connectivity issues, device malfunctions, or software errors.

The 18ji Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not permitted, 18ji's liability shall be limited to the maximum extent permitted by law.

18ji is committed to promoting responsible gaming and maintaining a safe environment for all players. We recognize that gambling can become problematic for some individuals, and we take our duty of care seriously.

The following responsible gaming tools are available to all 18ji players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Platform at any time by contacting our support team.
• Reality Checks: Receive periodic notifications reminding you of the time spent playing.
• Account Cooling-Off: Take a short break from gaming by temporarily suspending your account.

If you believe you or someone you know may have a gambling problem, we strongly encourage you to seek help. 18ji supports the responsible gaming initiatives of the Philippine Amusement and Gaming Corporation (PAGCOR) and encourages players to visit the PAGCOR website for additional resources and support.

Remember: gambling is intended to be a form of entertainment. Never gamble with money you cannot afford to lose. For more information, please visit our Responsible Gaming page.

18ji reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete identity verification (KYC) within a reasonable timeframe.
• Provision of false or misleading information during registration or at any other time.
• Engagement in any prohibited conduct as described in Section 7.
• At the player's own request, including self-exclusion requests.
• Regulatory requirements or instructions from competent authorities.

Upon account closure, any remaining balance (after deduction of any applicable bonuses or amounts subject to investigation) will be returned to the player via their registered payment method, subject to completion of KYC verification and compliance with applicable anti-money laundering regulations.

You may close your 18ji account at any time by contacting our customer support team. Account closure requests will be processed within a reasonable timeframe.

Your privacy is important to us. 18ji collects, processes, and stores your personal data in accordance with our Privacy Policy and applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

By using the 18ji Platform, you consent to the collection and processing of your personal data as described in our Privacy Policy. Key points include:

• We collect personal data necessary for account registration, identity verification, payment processing, and regulatory compliance.
• We do not sell your personal data to third parties for marketing purposes.
• We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.
• You have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory requirements.

For full details on how 18ji handles your personal data, please review our Privacy Policy.

18ji reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this document. It is your responsibility to review these Terms periodically to stay informed of any updates. Your continued use of the 18ji Platform following the posting of revised Terms constitutes your acceptance of those changes.

If you do not agree with any amended Terms, you must stop using the Platform and close your account before the revised Terms take effect.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the 18ji Platform, the parties shall first attempt to resolve the matter amicably through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to the competent courts of the Philippines.

For disputes relating to game outcomes or account decisions, players may submit a formal complaint to 18ji's customer support team. All complaints will be acknowledged within 48 hours and resolved within a reasonable timeframe. 18ji's decision on all gaming-related disputes shall be final and binding, subject to applicable regulatory oversight.

If you have any questions, concerns, or feedback regarding these Terms & Conditions, please do not hesitate to reach out to the 18ji support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the 18ji Platform — the fastest way to get help.
• Email: [email protected]
• Operating Hours: 24/7, including Philippine public holidays.

Our support team is fluent in both English and Filipino, so feel free to reach out in whichever language you're most comfortable with. We're here to help.